Privacy Policy

Your privacy is important to us

Last Updated: August 2026

In short

We collect only what we need to fill your order — your name, contact details, delivery address and order history. We never sell your data or share it for marketing. Prescription photos, phone numbers and full addresses are kept private and never logged.

संक्षेप में

हम केवल वही जानकारी लेते हैं जो आपका ऑर्डर पूरा करने के लिए ज़रूरी है — नाम, संपर्क, पता और ऑर्डर विवरण। हम आपका डेटा किसी को बेचते नहीं और मार्केटिंग के लिए साझा नहीं करते। आपकी पर्ची की फ़ोटो, फ़ोन नंबर और पूरा पता निजी रखा जाता है।

Pratigya Medical Store("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and the choices you have. It is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its rules. We never log prescription image URLs, phone numbers, or full addresses.

Information We Collect

We may collect:

• Name, phone number, email address
• Delivery address (stored securely)
• Order and transaction details
• Prescriptions and health information you choose to share (see below)
• Website usage data for analytics

Health & Prescription Data

Prescriptions and the medicines you order are sensitive personal information. We handle them with extra care:

• Prescription images are stored on secure, authenticated cloud storage with signed, time-limited access — they are not publicly viewable
• Access is restricted to the pharmacist and staff who need it to verify and fulfil your order
• Prescription image links, phone numbers and full addresses are never written to our system logs
• We use this data only to dispense your medicines lawfully and to keep the records a pharmacy is required to keep

Use of Information

Your information is used for:

• Order processing and delivery
• Customer support and order-related communication
• Prescription verification by our registered pharmacist
• Legal, regulatory and record-keeping compliance

Who We Share Data With

We never sell or rent your data, and we never share it for third-party marketing. We share the minimum necessary with trusted service providers who help us run the store, only to fulfil your order:

• Payment gateways (Razorpay, Cashfree) — to process payments securely
• Cloud image storage (Cloudinary) — to store product and prescription images
• Email service (Brevo) — to send order and account emails
• Delivery partners (e.g. Shiprocket, Delhivery, or our own delivery staff) — to deliver your order
• Sign-in provider (Google) — if you choose to log in with Google

We may also disclose information where required by law or by a competent authority.

Data Protection & Security

We follow reasonable security practices to protect your data:

• Encrypted connections (HTTPS)
• Restricted internal access on a need-to-know basis
• Authenticated, signed access for prescription images
• Regular system monitoring

No method of transmission or storage is completely secure, but we work to protect your data from unauthorised access, misuse or loss.

Payment Security

Payments are handled by trusted, PCI-DSS compliant payment gateways.

Pratigya Medical Store does not store or process your card, UPI, or net-banking details.

All payment transactions are encrypted and handled directly by the payment provider.

Cookies & Local Storage

• Your cart is saved in your browser's local storage so it is there when you return
• A secure sign-in cookie keeps you logged in during your session
• We use basic analytics to understand site usage — we do not run third-party advertising trackers

How Long We Keep Your Data

We keep order, prescription and billing records for as long as needed to serve you and to meet legal and pharmacy record-keeping requirements. When data is no longer needed, it is deleted or anonymised.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Ask us to correct or update it
• Ask us to delete it, where we are not required to keep it by law
• Withdraw consent for future processing

To exercise any of these, contact us using the details below.

Children's Privacy

Our website is not directed at children under 18. Medicines for a minor should be ordered by a parent or guardian.

Consent & Updates

By using our website and placing an order, you consent to this Privacy Policy. We may update it from time to time; the latest version will always be published on this page.

Grievance Officer & Contact

For any privacy question, request, or grievance, you may contact our Grievance Officer:

Pawan Thakur — Grievance Officer

Pratigya Medical Store

📍 S 2 Vikash Kunj, Bhopal, Madhya Pradesh — 462041

📧 Email: pmstoremedicine@gmail.com

📞 Phone: +91 9755550126

🌐 Website: https://pratigyamedicalstore.com

Health & Prescription Data

Prescriptions and the medicines you order are sensitive personal information. We handle them with extra care:

• Prescription images are stored on secure, authenticated cloud storage with signed, time-limited access — they are not publicly viewable

• Access is restricted to the pharmacist and staff who need it to verify and fulfil your order

• Prescription image links, phone numbers and full addresses are never written to our system logs

• We use this data only to dispense your medicines lawfully and to keep the records a pharmacy is required to keep

Who We Share Data With

We never sell or rent your data, and we never share it for third-party marketing. We share the minimum necessary with trusted service providers who help us run the store, only to fulfil your order:

• Payment gateways (Razorpay, Cashfree) — to process payments securely

• Cloud image storage (Cloudinary) — to store product and prescription images

• Email service (Brevo) — to send order and account emails

• Delivery partners (e.g. Shiprocket, Delhivery, or our own delivery staff) — to deliver your order

• Sign-in provider (Google) — if you choose to log in with Google